Saturday, July 19, 2008

Sur Motors Update

So we went down and found the manager of service (Jose Luis Romero) for Sur Motors in person today. Since we had been trying for so long on the phone and it went no where. Anyhow, he let us know that the 2 people who ran the office/phones/desk for service had been fired. He didn't go into details about it. But it may have had something to do with them taking Friday off when the boss wasn't around and me making the front desk operator go back and check on them. It likely also was because these sorts of problems were common when they worked there and many other people were unhappy.

So he called Hildemeister in Lima on the spot. They said that they may be able to send it to Arequipa tomorrow. So we're supposed to call him again tomorrow to confirm that it was sent from Lima. They are hoping that everything will be fixed by Tuesday. Either way we've bought our tickets to leave Tuesday night. So if it is late, it will have to sit in the shop for a few more weeks. We told him about this today and he said no problem, they have lots of room and the place is safe. He also assured us that there would be no charge for that.

I'm still not letting him off the hook completely. Just because those other 2 people (Jose Peraltilla and a woman secretary) were idiots doesn't excuse him. He is still the boss and has the responsibility for hiring them.

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